Refund Policy
Official terms regarding refund eligibility, payment processing timelines, and banking procedures at Paint Busters.
💳
Original Payment Method
Approved refunds are credited directly back to the original account / card used during checkout.
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7 to 14 Working Days
Standard processing timeframe for banks and payment gateways to reflect funds.
⏱️
24-Hour Notice
Full refund eligibility applies only to cancellations raised at least 24 hours prior to reporting time.
01
⏱️Refund Eligibility & Cancellation Window
- ▪Cancellations made at least 24 hours prior to the scheduled reporting time qualify for a full refund.
- ▪Requests made within 24 hours of the scheduled booking will not be eligible for any refund.
- ▪Once a booking falls within the 24-hour window, it is considered locked and non-refundable.
- ▪No-shows or failure to report 30 minutes before the scheduled slot will result in forfeiture of the entire booking amount.
02
💳Refund Processing & Timelines
- ▪Approved refunds will be issued to the original payment method used at the time of booking.
- ▪Processing timelines typically range between 7 to 14 working days.
- ▪Paint Busters is not responsible for delays caused by banks, payment gateways, or third-party processors.
03
🔄Rescheduling Instead of Cancellation
- ▪Unable to attend? Requests to reschedule must be raised a minimum of 24 hours in advance.
- ▪Each booking is eligible for a one-time rescheduling, subject to slot availability and management approval.
- ▪Bookings within the 24-hour window cannot be rescheduled.
04
🌦️Weather & Force Majeure Disruptions
- ▪In situations where gameplay is impacted due to heavy rain or other uncontrollable weather conditions, Paint Busters will offer an alternate date for the booking.
- ▪Rescheduled sessions must be utilized within 7 days of the original booking date.
- ▪Refunds will not be issued for interruptions caused by weather or external factors beyond operational control.
05
⚖️Policy Enforcement
- ▪Paint Busters reserves the right to review, decline, or enforce any refund request that does not meet the conditions stated above.
- ▪This refund policy applies uniformly across all bookings, package types, group sizes, and booking channels.
Have a Question About a Refund?
Contact our support team with your Booking ID and payment receipt details.